Mission Statement of the Lower Saxony State Office for Consumer Protection and Food Safety

LAVES - we act for the collective good of both humans and animals

LAVES - we use our expertise for the benefit of our clients

We

• are a motivated and highly competent team of employees
• work at the highest professional level based on the most recent scientific knowledge
• cooperate on a basis of trust with municipal, state and national public authorities; EU, national and state committees; investigating and research institutes; companies from the food industry and other trading organisations; media and other associations
• care for the concerns of the consumers
• guarantee a comprehensive and qualified clarification of facts and transparency
• are readily available for our customers because our facilities are located across the length and breadth of the State of Lower Saxony

LAVES - Innovation and dynamics are our strengths

LAVES:

• acts early and with foresight
• guarantees risk-oriented consumer protection
• combines and consolidates its enforcement, monitoring and inspection tasks under one authority
• develops in a continuous process new strategies to improve consumer health protection
• relies on the support of a comprehensive quality management system to realise its duties and responsibilities
• is committed to continuously improving its processes and achievements

LAVES - depends on the skills of its employees

We

• act on the basis of a legal framework
• use our scope for decision-making
• are unbiased, consumer-friendly, and cost-conscious
• are independent of commercial interests
• keep each other mutually informed comprehensively and promptly
• work together on a basis of trust, goal-oriented and cooperatively
  

12. July 2007